Shared Service Applications Lead

  About Hudbay:

At Hudbay, we are driven by our purpose: We care about our people, our communities, and our planet.

Hudbay provides the metals the world needs. We work sustainably, transform lives, and create better futures for communities.

• We transform lives: We invest in our employees, their families and local communities through long-term employment, local procurement and economic development to improve their quality of life and ensure the communities benefit from our presence.
• We operate responsibly: From exploration to closure, we operate safely and responsibly, we welcome innovation and we strive to minimize our environmental footprint while following leading operating practices in all facets of mining.
• We provide critical metals: We produce copper and other metals needed for everyday products and essential for applications to support the energy transition toward a more sustainable future.

Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru and the United States.  Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay’s growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations.

Purpose of Role:

The Shared Service Applications Lead will coordinate the IT support efforts of the IT team.  This includes but not limited to the assignment of trouble tickets and scheduling of the work with the IT employees and our support partners.

This role will support the development and implementation of policies, strategies, and initiatives that guide the planning, integration, acquisition, deployment, operation, enhancement, and support of the business unit’s information infrastructure — the mission-critical business platform for achieving the business unit’s strategic and operational goals.

Role Accountabilities:

• IT Support Coordination
  • Resolve service level expectations and negotiate priorities regarding Applications, Infrastructure, Desktop Applications and Help Desk
  • In absence of IT Management, perform coaching and mentorship of peers
  • IT scheduling, forecasting and audit work
  • Liaise with support partners to maintain service levels and relationships
  • Maintain IT disaster recovery and be a member of the disaster recovery team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans
• Operational leadership
  • Facilitate the creation of guidelines, standards and practices that ensure that operations may function, e.g., negotiate with and influence customers/stakeholders in order to maintain customer satisfaction with new policies and practices while optimizing the operation of the entire IT infrastructure, create an environment in which customer concerns and issues may be balanced appropriately and consistently
  • Provide advice and support to peers and more senior staff in order to facilitate business initiatives
• Provide for the following key areas of IT support:
  • Bring technology and project management expertise to support the development and implementation of new operating processes to increase production and reduce operating costs
  • Balance the reliability, cost-effectiveness, and responsiveness of IT applications to best meet business needs
  • Maintain the currently high levels of IT user satisfaction from employees and implement plans to address identified areas of opportunity for user satisfaction improvement
  • Monitor the external environment to identify new technologies that can enhance Hudbay’s business
  • Assist in developing the budget for the upcoming year
  • Directing the daily operations, productivity, performance, and security of Hudbay’s IT service delivery function with respect to internal resources, external vendor resources, end user support activities, IT Service Management (ITSM) processes, delivery methodologies, desktop support, technology platforms and related tools

Experience:

Minimum of 5 years working with Enterprise Applications such as SAP ERP/S4HANA, SuccessFactors, Intelex, Microsoft Dynamic (among others) in the capacity of a Business Systems Analyst or Business Systems Lead. To be clear, this needs to be application management experience, not infrastructure or helpdesk support.

• Experience working with Service Management Applications, experience with creating reports in Service Now an advantage
• Proven hands-on experience in SAP project implementation and maintenance
• Experience coordinating the delivery of technical and functional application changes following established Change Management Principles and Practices, including experience managing transports between application environments
• Experience working in a Sox-controlled environment with IT General Controls processes preferred
• Experience preparing Requests For Proposals/Requests For Information
• Experience working in a G-Suite environment is an asset

Knowledge & skills:

• Knowledge of SAP configuration is required-FICO, MM or PM
• Able to evaluate service delivery, including the preparation of service analytics such as turnaround times, SLA’s etc.
• Comfortable communicating with a wide variety of stakeholders, including the creation of and delivery of presentations
• Comfortable with, and capable of influencing behaviour of internal client groups, and third-party support vendors, to complete tasks such as testing execution and/or documentation
• Skilled at maintaining IT procedures concerning the support of enterprise applications
• Above average verbal and written communication skills, in technical and non-technical contexts
• Proficiency in the Spanish language is an asset.

Qualifications:

• Post-Secondary qualifications in Information Technology or Business, or a comparable level of work experience
• ITIL Service Lifecycle certification an advantage
• SAP Certifications is an asset

Travel:

15%-10% travel- site visits as needed.

Working Arrangements:

Role is eligible flexible work arrangements, allowing you to balance 50% of your time in the office with 50% time working remotely.

Why Hudbay?

• At Hudbay, our values of Dignity & Respect, Caring, Openness, and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.
• We pride ourselves in providing our employees with competitive total rewards that include:
  • Annual performance bonuses
  • Health benefits for you and your family, with a health spending account
  • Company paid insurance for Life, Spousal and Dependent Life, AD&D, Critical Illness, and Short & Long Term Disability cover
  • A Defined Contribution pension that includes company contribution and additional matching of your voluntary contributions
  • An Employee Share Purchase Plan with contribution matching
• We support our employees in their individualized wellness journeys by providing a yearly Wellness Subsidy of up to CAD $1,000
• Hudbay gives back to the community with its employee charity matching program for eligible charitable donations made by employees
• Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done
• The opportunity to work out of our Platinum Class A and Platinum BOMA BEST® Certified office building in Toronto’s South Core Business District conveniently located beside the newly renovated Toronto Union Station

Applications will be accepted until 11:59pm EST on May 30, 2025.

Notice to candidates: Please note that some websites make copies of Hudbay job postings on their own site.  If you see this job on a website that is not the Hudbay careers page, the best way to get your application to us is by applying directly at careers.hudbayminerals.com.  We appreciate the interest of all candidates.  Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process.  Hudbay is committed to providing an inclusive and accessible candidate experience.  If you require accommodation during the recruitment process, please let us know with your application.

Notice to recruiters: Please note that Hudbay Minerals does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent/contract placements.